Refund policy

Last Updated: October 05, 2026

Thank you for shopping with BunionFit. If something isn't right with your order, we want to make the return process simple. Please review the details below.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • be in the same condition in which you received it, unworn or unused;
  • have all tags attached;
  • be in its original packaging;
  • be accompanied by a receipt or other proof of purchase.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • perishable goods (such as food, flowers, or plants);
  • custom products (such as special orders or personalized items);
  • personal care goods (such as beauty products);
  • hazardous materials, flammable liquids, or gases;
  • sale items;
  • gift cards.

If you have questions about whether your item qualifies, please contact us at support@bunionfit.com.

3. How to Start a Return

To start a return, contact us at support@bunionfit.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.

Returns must be sent to the following address: [ADD: your return address]

Items sent back to us without first requesting a return will not be accepted.

4. Packaging Your Return

  • Pack the item securely, in its original packaging.
  • Keep all original tags attached.
  • Include your receipt or proof of purchase.
  • Use the return shipping label and instructions we send you.

5. Return Shipping Costs

[ADD: who pays return shipping for change-of-mind returns versus damaged, defective, or incorrect items, and whether any restocking fee applies]

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If the item is defective or damaged, or if you received the wrong item, contact us immediately at support@bunionfit.com so we can evaluate the issue and make it right.

[ADD: the time limit for reporting a problem, what to include (for example order number and photos), and how it is resolved (replacement, exchange, or refund)]

7. Refunds

Once we receive and inspect your return, we will notify you and let you know whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.

If [ADD: number of] business days have passed since we approved your return and you still have not received your refund, please contact us at support@bunionfit.com.

8. Order Cancellations

[ADD: how customers can cancel an order, and until what point an order can be cancelled]

9. Exchanges

The fastest way to get the item you want is to return the item you have. Once your return is accepted, place a separate purchase for the new item.

10. Contact Us

If you have any questions about a return or refund, we're happy to help:

  • Email: support@bunionfit.com
  • Phone: +1 (352) 498-8893
  • Business Address: 1129 Main St, Lady Lake, Florida 32159, United States
  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)